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Mandiant Attack Surface Management is experiencing some ASM collection scan results to be delayed

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Incident affecting Mandiant Attack Surface Management

Mandiant Attack Surface Management is experiencing some ASM collection scan results to be delayed

Incident began at 2024-12-14 06:11 and ended at 2024-12-17 16:16 (all times are US/Pacific).

Previously affected location(s)

Global

Date	Time	Description
17 Dec 2024	16:16 PST	The issue with Mandiant Attack Surface Mangement has been resolved for all affected users as of Tuesday, 2024-12-17 16:15 US/Pacific. We thank you for your patience while we worked on resolving the issue. Thank you for choosing us.
17 Dec 2024	13:53 PST	Summary: Mandiant Attack Surface Management is experiencing some ASM collection scan results to be delayed Description: Our engineering continues to work on implementing the current mitigation steps, the steps required to remediate the Web UI have been completed. We do not expect any more UI interruptions as part of the mitigation. The mitigation is progressing as expected and is being monitored for stability. We do not have an ETA for completion of mitigation. We will provide an update by Wednesday, 2024-12-18 14:00 US/Pacific with current details. Diagnosis: Customers may notice delayed collection scan results and a temporary change in the reported entity count. Workaround: None at the moment.
17 Dec 2024	10:56 PST	Summary: Mandiant Attack Surface Management is experiencing some ASM collection scan results to be delayed Description: Our engineering continues to work on implementing the current mitigation steps, with steady progress being made. However, as part of the mitigation process, some customers might have had problems loading the Web UI around 10:00 to 10:05 US/Pacific (5 minutes). We do not expect any more UI interruptions as part of the mitigation. We do not have an ETA for completion of mitigation. We will provide an update by Tuesday, 2024-12-17 14:00 US/Pacific with current details. Diagnosis: Customers may notice delayed collection scan results and a temporary change in the reported entity count. Workaround: None at the moment.
16 Dec 2024	13:50 PST	Summary: Mandiant Attack Surface Management is experiencing some ASM collection scan results to be delayed Description: Our engineering continues to work on implementing the current mitigation steps, with steady progress being made. We do not have an ETA for completion of mitigation. We will provide an update by Tuesday, 2024-12-17 14:00 US/Pacific with current details. Diagnosis: Customers may notice delayed collection scan results and a temporary change in the reported entity count. Workaround: None at the moment.
16 Dec 2024	10:56 PST	Summary: Mandiant Attack Surface Management is experiencing some ASM collection scan results to be delayed Description: Mitigation work is ongoing and we do not have an ETA for mitigation at this We will provide an update by Monday, 2024-12-16 14:00 US/Pacific with current details. Diagnosis: Customers may notice delayed collection scan results and a temporary change in the reported entity count. Workaround: None at the moment.
16 Dec 2024	08:32 PST	Summary: Mandiant Attack Surface Management is experiencing some ASM collection scan results to be delayed Description: Mitigation work is ongoing and we do not have an ETA for mitigation at this We will provide an update by Monday, 2024-12-16 11:00 US/Pacific with current details. Diagnosis: Customers may notice delayed collection scan results and a temporary change in the reported entity count. Workaround: None at the moment.
15 Dec 2024	07:20 PST	Summary: Mandiant Attack Surface Mangement is experiencing some ASM collection scan results to be delayed Description: We are experiencing an issue with Mandiant Attack Surface Mangement. Our engineering team is aware of an issue affecting some customers' collection scan results. These results may be delayed by up to 24 hours, and customers may also notice a temporary change in the reported entity count. Mitigation work is ongoing and we do not have an ETA for mitigation at this We will provide an update by Monday, 2024-12-16 09:00 US/Pacific with current details. We apologize to all who are affected by the disruption. Diagnosis: Customers may notice delayed collection scan results and a temporary change in the reported entity count. Workaround: None at the moment.

All times are US/Pacific