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Incident affecting Google Compute Engine

Some Users might have received credit cards deemed invalid email erroneously.

Incident began at 2021-11-12 23:14 and ended at 2021-11-13 00:29 (all times are US/Pacific).

Date Time Description
13 Nov 2021 00:29 PST

The issue with Google Compute Engine has been resolved for all affected users as of Saturday, 2021-11-12 23:50 US/Pacific.

We thank you for your patience while we worked on resolving the issue.

12 Nov 2021 23:19 PST

Summary: Some Users might have received credit cards deemed invalid email erroneously.

Description: Mitigation work is still underway by our engineering team.

The mitigation is expected to complete by Saturday, 2021-11-13 00:35 US/Pacific.

We will provide more information by Saturday, 2021-11-13 00:35 US/Pacific.

Diagnosis: Users might have received an email stating their payment instrument was bad and in some cases would limit their ability to use Cloud products until corrected. This is impacting majorly users in Canada.

Workaround: None

12 Nov 2021 23:14 PST

Summary: Some Users might have received credit cards deemed invalid email erroneously.

Description: We are experiencing an issue with Cloud Billing / Payments beginning at Friday, 2021-11-12 15:00 US/Pacific. It is mainly impacting credit card customers with billing addresses in Canada.

Our engineering team continues to investigate the issue. We will provide an update by Friday, 2021-11-12 23:35 US/Pacific with current details.

We apologize to all who are affected by the disruption.

Diagnosis: Users might have received an email stating their payment instrument was bad and in some cases would limit their ability to use Cloud products until corrected. This is impacting majorly users in Canada.

Workaround: None