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Incident affecting Recommendation AI, Vertex AI Search

Vertex AI Search for commerce customers may observe 100% error rate for certain IPs.

Incident began at 2025-02-16 04:48 and ended at 2025-02-16 07:49 (all times are US/Pacific).

Previously affected location(s)

Multi-region: euGlobalMulti-region: us

Date Time Description
16 Feb 2025 07:49 PST

The issue with Vertex AI Search, Recommendation AI has been resolved for all affected users as of Sunday, 2025-02-16 07:21 US/Pacific.

We thank you for your patience while we worked on resolving the issue.
16 Feb 2025 07:32 PST

Summary: Vertex AI Search for commerce customers may observe 100% error rate for certain IPs.

Description: We are experiencing an issue with Vertex AI Search, Recommendation AI beginning on Sunday, 2025-02-16 04:48 US/Pacific.

Our engineering team continues to investigate the issue.

We will provide an update by Sunday, 2025-02-16 08:15 US/Pacific with current details.

Diagnosis: Vertex AI Search for commerce customers may observe 100% error rate for certain IPs

Workaround: None at this time.