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Google Cloud Backup and DR service is experiencing intermittent issues with management console UI access

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Incident affecting Backup and DR

Google Cloud Backup and DR service is experiencing intermittent issues with management console UI access

Incident began at 2023-09-28 08:48 and ended at 2023-09-29 05:37 (all times are US/Pacific).

Previously affected location(s)

Taiwan (asia-east1)Singapore (asia-southeast1)Belgium (europe-west1)Netherlands (europe-west4)Iowa (us-central1)South Carolina (us-east1)Northern Virginia (us-east4)Oregon (us-west1)Las Vegas (us-west4)

Date	Time	Description
29 Sep 2023	05:37 PDT	The issue with Backup and DR has been resolved for all affected users as of Thursday, 2023-09-28 23:46 US/Pacific. We thank you for your patience while we worked on resolving the issue.
28 Sep 2023	15:31 PDT	Summary: Google Cloud Backup and DR service is experiencing intermittent issues with management console UI access Description: Mitigation work is currently underway by our engineering team. We do not have an ETA for mitigation at this point. We will provide more information by Friday, 2023-09-29 09:00 US/Pacific. Diagnosis: - Affected users will see an error "The Token's Signature resulted invalid when verified using the Algorithm: SHA256withRSA" when trying to access the management console UI. Any ongoing or scheduled backup and recovery jobs are not impacted. Workaround: None at this time.
28 Sep 2023	14:28 PDT	Summary: Google Cloud Backup and DR service is experiencing intermittent issues with management console UI access Description: Our engineering team has identified a root cause and is working on identifying a mitigation for the issue. The mitigation is expected to complete by Thursday, 2023-09-28 15:45 US/Pacific. We will provide an update by Thursday, 2023-09-28 16:00 US/Pacific with current details. We apologize to all who are affected by the disruption. Diagnosis: - Affected users will see an error "The Token's Signature resulted invalid when verified using the Algorithm: SHA256withRSA" when trying to access the management console UI. Any ongoing or scheduled backup and recovery jobs are not impacted. Workaround: None at this time.
28 Sep 2023	12:44 PDT	Summary: Google Cloud Backup and DR service is experiencing intermittent issues with management console UI access Description: Our engineering team has identified a root cause and is working on identifying a mitigation for the issue. The mitigation is expected to complete by Thursday, 2023-09-28 14:15 US/Pacific. We will provide an update by Thursday, 2023-09-28 14:30 US/Pacific with current details. We apologize to all who are affected by the disruption. Diagnosis: - Affected users will see an error "The Token's Signature resulted invalid when verified using the Algorithm: SHA256withRSA" when trying to access the management console UI. Any ongoing or scheduled backup and recovery jobs are not impacted. Workaround: None at this time.
28 Sep 2023	11:25 PDT	Summary: Google Cloud Backup and DR service is experiencing intermittent issues with management console UI access Description: Our engineering team has identified a root cause and is working on identifying a mitigation for the issue. We will provide an update by Thursday, 2023-09-28 12:45 US/Pacific with current details. We apologize to all who are affected by the disruption. Diagnosis: - Affected users will see an error "The Token's Signature resulted invalid when verified using the Algorithm: SHA256withRSA" when trying to access the management console UI. Any ongoing or scheduled backup and recovery jobs are not impacted. Workaround: None at this time.
28 Sep 2023	10:22 PDT	Summary: Google Cloud Backup and DR service is experiencing intermittent issues with management console UI access Description: We are experiencing an intermittent issue with Backup and DR management console beginning at Monday, 2023-09-25 17:12 US/Pacific. Our engineering team continues to investigate the issue. We will provide an update by Thursday, 2023-09-28 11:30 US/Pacific with current details. We apologize to all who are affected by the disruption. Diagnosis: Affected users will see an error "The Token's Signature resulted invalid when verified using the Algorithm: SHA256withRSA" when trying to access the management console UI. Any ongoing or scheduled backup and recovery jobs are not impacted. Workaround: None at this time.
28 Sep 2023	09:17 PDT	Summary: Google Cloud Backup and DR service is experiencing intermittent issues with management console UI access Description: We are experiencing an intermittent issue with Backup and DR management console beginning at Monday, 2023-09-25 17:12 US/Pacific. Our engineering team continues to investigate the issue. We will provide an update by Thursday, 2023-09-28 10:30 US/Pacific with current details. We apologize to all who are affected by the disruption. Diagnosis: Affected users are having intermittent issues with accessing Google Cloud Backup and DR management console UI. Workaround: None at this time.

All times are US/Pacific