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Customers using Chronicle Security were experiencing delayed ingestion and indexing of data across multiple regions in Europe

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Incident affecting Chronicle Security

Customers using Chronicle Security were experiencing delayed ingestion and indexing of data across multiple regions in Europe

Incident began at 2023-11-15 07:46 and ended at 2023-11-15 11:52 (all times are US/Pacific).

Previously affected location(s)

Multi-region: europeFrankfurt (europe-west3)Zurich (europe-west6)Tel Aviv (me-west1)

Date	Time	Description
15 Nov 2023	11:52 PST	The issue with Chronicle Security has been resolved for all affected users as of Wednesday, 2023-11-15 11:33 US/Pacific. We understand that this issue impacted your ability to access and use our services, we deeply appreciate your patience and cooperation while we worked to mitigate the issue. We take pride in providing our customers with a reliable and highly available service, Please rest assured of the fact that we are committed to doing everything we can to prevent issues like this from happening in the future. Thank you for choosing us.
15 Nov 2023	10:37 PST	Summary: Customers using Chronicle Security are experiencing delayed ingestion and indexing of data across multiple regions in Europe Description: Impact to europe-west 6 and europe-west3 has been mitigated. Work is on to mitigate the impact for other regions (me-west1, multiregions/EU and multiregions/Europe) Please rest assured that our engineering teams are working diligently to mitigate all known impacts. We will provide more information by Wednesday, 2023-11-15 13:00 US/Pacific. We sincerely appreciate your patience and understanding as we work to resolve it as quickly as possible. Diagnosis: Delayed ingestion and indexing of data for all Chronicle customers in multiple regions. Workaround: There is no known workaround at this time.
15 Nov 2023	09:21 PST	Summary: Delayed ingestion and indexing of data for all Chronicle customers in eu, me-west1, europe-west3, europe-west6. Description: At this time, the impact to europe-west3 stands mitigated. Work is on to mitigate the impact for other regions too. Please rest assured that our engineering teams are working diligently to mitigate all known impacts. We will provide more information by Wednesday, 2023-11-15 11:00 US/Pacific. We sincerely appreciate your patience and understanding as we work to resolve it as quickly as possible. Diagnosis: Delayed ingestion and indexing of data for all Chronicle customers in eu, me-west1, europe-west3, europe-west6. Workaround: There is no known workaround at this time.
15 Nov 2023	08:01 PST	Summary: Delayed ingestion and indexing of data for all Chronicle customers in eu, me-west1, europe-west3, europe-west6. Description: Mitigation work is currently underway by our engineering team. We do not have an ETA for mitigation at this point. We will provide more information by Wednesday, 2023-11-15 09:30 US/Pacific. Diagnosis: Delayed ingestion and indexing of data for all Chronicle customers in eu, me-west1, europe-west3, europe-west6. Workaround: None at this time.

All times are US/Pacific