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High normalization latency in the US multi-region.

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Incident affecting Chronicle Security

High normalization latency in the US multi-region.

Incident began at 2024-03-25 14:25 and ended at 2024-03-25 18:01 (all times are US/Pacific).

Previously affected location(s)

Multi-region: us

Date	Time	Description
25 Mar 2024	18:01 PDT	The issue with Chronicle Security has been resolved for all affected customers as of Monday, 2024-03-25 17:54 US/Pacific. We thank you for your patience while we worked on resolving the issue.
25 Mar 2024	16:18 PDT	Summary: High normalization latency in the US multi-region. Description: Mitigation work is currently underway by our engineering team. We do not have an ETA for mitigation at this point. We will provide more information by Monday, 2024-03-25 21:00 US/Pacific. Diagnosis: Customers are unable to view the latest ingested logs on the Chronicle UI. The customer will observe a delay of approximately 1 hour for normalization and logs will be only visible after the normalization. Workaround: None at this time.
25 Mar 2024	15:37 PDT	Summary: High normalization latency in the US multi-region. Description: We are experiencing an issue with Chronicle Security beginning on Monday, 2024-03-25 07:54 US/Pacific. Our engineering team continues to investigate the issue. We will provide an update by Monday, 2024-03-25 16:30 US/Pacific with current details. Diagnosis: Customers are unable to view the latest ingested logs on the Chronicle UI. The customer will observe a delay of approximately 1 hour for normalization and logs will be only visible after the normalization. Workaround: None at this time.
25 Mar 2024	14:56 PDT	Summary: High normalization latency in the US multi-region. Description: We are experiencing an issue with Chronicle Security beginning on Monday, 2024-03-25 07:54 US/Pacific. Our engineering team continues to investigate the issue. We will provide an update by Monday, 2024-03-25 16:00 US/Pacific with current details. Diagnosis: The impacted customers would experience latency in viewing their ingested events within the Chronicle security UI. Workaround: None at this time.
25 Mar 2024	14:53 PDT	Summary: High normalization latency in the US multi-region. Description: We are experiencing an issue with Chronicle Security beginning on Monday, 2024-03-25 07:54 US/Pacific. Our engineering team continues to investigate the issue. We will provide an update by Monday, 2024-03-25 15:00 US/Pacific with current details. Diagnosis: The impacted customers would experience latency in viewing their ingested events within the Chronicle security UI. Workaround: None at this time.

All times are US/Pacific