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Service Health

This page provides status information on the services that are part of Google Cloud. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact Support. Learn more about what's posted on the dashboard in this FAQ. For additional information on these services, please visit https://cloud.google.com/.

Incident affecting Hybrid Connectivity

Google Cloud Interconnect experienced elevated packet loss from Hyderabad, India edge location to regions asia-south1, asia-south2, and asia-southeast1

Incident began at 2024-09-11 08:00 and ended at 2024-09-11 11:20 (all times are US/Pacific).

Previously affected location(s)

Mumbai (asia-south1)Delhi (asia-south2)Singapore (asia-southeast1)

Date Time Description
11 Sep 2024 14:07 PDT

Mini Incident Report

We apologize for the inconvenience this service disruption may have caused. We would like to provide some information about this incident below. Please note, this information is based on our best knowledge at the time of posting and is subject to change as our investigation continues. If you have experienced impact outside of what is listed below, please reach out to Google Cloud Support using https://cloud.google.com/support.

(All Times US/Pacific)

Incident Start: 11 September 2024, 08:00

Incident End: 11 September 2024, 11:20

Duration: 3 hours, 20 minutes

Affected Services and Features:

Hybrid Connectivity - Cloud Interconnect

Regions/Zones:

asia-south1, asia-south2, and asia-southeast1

Description:

Google Cloud Interconnect experienced elevated packet loss from Hyderabad, India edge location to cloud regions asia-south1, asia-south2, and asia-southeast1 for a duration of 3 hours, 20 minutes. From preliminary analysis, the root cause of the issue is a potential physical link issue between the Hyderabad, India edge location and Google's production backbone network.

The issue was mitigated by redirecting the network traffic away from the problematic link. Our engineers will continue to work with corresponding vendors to fix the underlying physical link issue.

Customer Impact:

Google Cloud Interconnect customers connecting to cloud regions asia-south1, asia-south2, and asia-southeast1 from Hyderabad, India edge location experienced elevated packet loss.
11 Sep 2024 11:50 PDT

The issue with Google Cloud Interconnect has been resolved for all affected users as of Wednesday, 2024-09-11 11:20 US/Pacific. We thank you for your patience while we worked on resolving the issue.
11 Sep 2024 11:42 PDT

Description:

Google Cloud Interconnect experienced elevated packet loss from Hyderabad, India edge location to regions asia-south1, asia-south2, and asia-southeast1 between beginning at Wednesday, 2024-09-11 08:00 US/Pacific and 11:20 US/Pacific.

Our engineers have taken appropriate measures mitigating the issue at 11:20 US/Pacific and are continuing to monitor closely.

We will provide an update by Wednesday, 2024-09-11 12:04 US/Pacific with current details. We apologize to all who are affected by the disruption.

Symptoms:

Google Cloud Interconnect experienced elevated packet loss from Hyderabad, India edge location to regions asia-south1, asia-south2, and asia-southeast1.

Workaround:

None at this time.