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Incident affecting Google App Engine

Deployment Failures and Memcache Unavailability Due to Underlying Component

Incident began at 2017-05-10 13:20 and ended at 2017-05-10 18:30 (all times are US/Pacific).

Date Time Description
10 May 2017 18:31 PDT

The issue with Google App Engine deployments and Memcache availability should have been resolved for all affected projects as of 18:30 US/Pacific. We will conduct an internal investigation of this issue and make appropriate improvements to our systems to prevent or minimize future recurrence.

10 May 2017 17:30 PDT

The issue with Google App Engine deployments and Memcache availability is mitigated. We will provide an update by 18:30 US/Pacific with current details.

10 May 2017 16:32 PDT

We are continuing to investigate the issue with an underlying component that affects Google App Engine deployments and Memcache availability. The engineering team has tried several unsuccessful remediations and are continuing to investigate potential root causes and fixes. We will provide another update at 17:30 PDT.

10 May 2017 15:30 PDT

We are still investigating the issue with an underlying component that affects both Google App Engine deployments and Memcache availability. For everyone who is affected, we apologize for any inconvenience you may be experiencing. We will provide an update by 16:30 US/Pacific with current details.

10 May 2017 14:40 PDT

We are currently investigating an issue with an underlying component that affects both Google App Engine deployments and Memcache availability. Deployments will fail intermittently and memcache is returning intermittent errors for a small number of applications. For affected deployments, please try re-deploying while we continue to investigate this issue. For affected memcache users, retries in your application code should allow you to access your memcache intermittently while the underlying issue is being addressed.

Work is ongoing to address the issue by the underlying component's engineering team. We will provide our next update at 15:30 PDT.