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Incident affecting AppSheet

AppSheet Databases UI experienced elevated errors when loading the AppSheet Database UI via web browsers.

Incident began at 2024-04-04 13:15 and ended at 2024-04-04 15:15 (all times are US/Pacific).

Previously affected location(s)

Netherlands (europe-west4)GlobalIowa (us-central1)Northern Virginia (us-east4)Oregon (us-west1)

Date Time Description
5 Apr 2024 13:03 PDT

Mini Incident Report

We apologize for the inconvenience this service disruption/outage may have caused. We would like to provide some information about this incident below. Please note, this information is based on our best knowledge at the time of posting and is subject to change as our investigation continues. If you have experienced impact outside of what is listed below, please reach out to Google Cloud Support using https://cloud.google.com/support

(All Times US/Pacific)

Incident Start: 4 April, 2024 13:15

Incident End: 4 April, 2024 15:15

Duration: 2 hours

Affected Services and Features:

AppSheet Databases

Regions/Zones: Global

Description:

AppSheet experienced increased errors when loading the AppSheet Database UI via web browser globally for a duration of 2 hours. The impact was only at the UI level, applications using the AppSheet as a datasource were not impacted. From preliminary analysis, the root cause of the issue is due to a recent change released in the AppSheet product that prevented users from accessing and managing their data from the UI via web browsers.

Google engineers executed a rollback of the change that introduced the issue which was completed by 15:15 US/Pacific completely resolved the issue.

Customer Impact:

  • All the customers using AppSheet Databases encountered an error “Something has gone wrong” when attempting to access or manage their database data from the UI via web browsers.
  • The impact was only at the UI level. There was no impact on the Apps using AppSheet Databases as their datasource.
4 Apr 2024 15:55 PDT

The issue with AppSheet has been resolved for all affected projects as of Thursday, 2024-04-04 15:33 US/Pacific.

We thank you for your patience while we worked on resolving the issue.
4 Apr 2024 15:17 PDT

Summary: AppSheet Databases UI is experiencing elevated errors when loading the AppSheet Database UI via web browsers.

Description: Mitigation work is currently underway by our engineering team.

The mitigation is expected to complete by Thursday, 2024-04-04 16:30 US/Pacific.

We will provide more information by Thursday, 2024-04-04 17:00 US/Pacific.

Diagnosis: All the customers using AppSheet Databases would encounter an error “Something has gone wrong” and are unable to manage their database data. However, there is no impact on the Apps using AppSheet Databases as their datasource.

Workaround: None at this time.