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Incident affecting Google Cloud Networking

Customers experienced a cloud networking disruption from 04:30 AM - 04:58 AM US/Pacific

Incident began at 2022-09-22 04:30 and ended at 2022-09-22 04:38 (all times are US/Pacific).

Previously affected location(s)

Iowa (us-central1)South Carolina (us-east1)Oregon (us-west1)

Date Time Description
22 Sep 2022 14:22 PDT

We apologize for the inconvenience this service disruption/outage may have caused. We would like to provide some information about this incident below. Please note, this information is based on our best knowledge at the time of posting and is subject to change as our investigation continues. If you have experienced impact outside of what is listed below, please reach out to Google Cloud Support using https://cloud.google.com/support .

(All Times US/Pacific)

Occurrence 1

Incident Start: 22 September 2022 04:30

Incident End: 22 September 2022 04:38

Duration: 8 minutes

Occurrence 2

Incident Start: 22 September 2022 04:48

Incident End: 22 September 2022 04:58

Duration: 10 minutes

Affected Services and Features:

Google Cloud Networking

Regions/Zones: us-central1, us-east1, us-west1

Description:

Customers using Google Cloud Networking experienced a network traffic disruption in us-central1, us-east1, us-west1 regions on 22 September 2022 for 8 minutes starting 04:30 US/Pacific and for 10 minutes starting 04:48 US/Pacific (total duration of 18 minutes). From preliminary analysis, the root cause of the issue was identified as failures of a high fraction of transport links between the affected regions.

Customer Impact:

The incident had the following impact for our customers. Some customers using Cloud Networking experienced severe traffic disruption for the two occurrences of the incident. Some cloud customers communicating outside the affected regions (including to the Internet) would have seen two periods of disruption, ~8 minutes at 04:30 AM, ~10 minutes at 04:48 AM US/Pacific.

22 Sep 2022 05:45 PDT

The issue with Google Cloud Networking has been resolved for all affected users as of Thursday, 2022-09-22 05:23 US/Pacific.

We thank you for your patience while we worked on resolving the issue.

22 Sep 2022 05:30 PDT

Summary: Customers experienced a cloud networking disruption from 04:30 AM - 04:58 AM US/Pacific

Description: Customers might have experienced a cloud networking disruption from 04:30 AM - 04:58 AM US/Pacific as a result of an issue on physical network.

We believe the network connectivity is currently stable.

We will provide an update by Thursday, 2022-09-22 06:45 US/Pacific with current details.

Diagnosis: All cloud customers communicating outside the region (including to the internet) would have seen two periods of disruption, ~8m at 04:30 AM, ~10m at 04:48 AM US/Pacific

Workaround: None