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Service Health

This page provides status information on the services that are part of Google Cloud. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact Support. Learn more about what's posted on the dashboard in this FAQ. For additional information on these services, please visit https://cloud.google.com/.

Incident affecting Chronicle Security, Chronicle SOAR

Chronicle Security and Chronicle SOAR experiencing high Remote Procedure Calls (RPC) error rate in Multiregion/us

Incident began at 2024-02-28 23:50 and ended at 2024-02-29 09:50 (all times are US/Pacific).

Previously affected location(s)

Multi-region: us

Date Time Description
29 Feb 2024 12:53 PST

A mini incident report has been posted on the Google Cloud Service Health Dashboard at https://status.cloud.google.com/incidents/JAxa64hv45yMYzCpqx1T
29 Feb 2024 06:29 PST

The issue with Chronicle Security, Chronicle SOAR has been resolved for all affected users as of Thursday, 2024-02-29 06:00 US/Pacific.

We thank you for your patience while we worked on resolving the issue.
29 Feb 2024 05:26 PST

Summary: Chronicle Security and Chronicle SOAR experiencing high Remote Procedure Calls (RPC) error rate in Multiregion/us

Description: Mitigation work is currently underway by our engineering team.

We do not have an ETA for mitigation at this point.

We will provide more information by Thursday, 2024-02-29 07:00 US/Pacific.

Diagnosis: Impacted users may experience high failure rate for Backstory API calls

Workaround: None at this time
29 Feb 2024 04:06 PST

Summary: Chronicle Security and Chronicle SOAR experiencing high Remote Procedure Calls (RPC) error rate in Multiregion/us

Description: Mitigation work is currently underway by our engineering team.

We do not have an ETA for mitigation at this point.

We will provide more information by Thursday, 2024-02-29 05:40 US/Pacific.

Diagnosis: Impacted users may experience high failure rate for Backstory API calls

Workaround: None at this time
29 Feb 2024 03:54 PST

Summary: High Remote Procedure Calls (RPC) error rate in Multiregion/us

Description: We are experiencing an issue with Chronicle Security and Chronicle SOAR connectors beginning on Wednesday, 2024-02-28 23:50 US/Pacific.

Our engineering team continues to investigate the issue.

We will provide an update by Thursday, 2024-02-29 04:30 US/Pacific with current details.

We apologize to all who are affected by the disruption.

Diagnosis: Impacted users may experience high failure rate for Backstory API calls

Workaround: None at this time