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Mandiant Attack Surface Mangement is experiencing some ASM collection scan results to be delayed

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Incident affecting Mandiant Attack Surface Management

Mandiant Attack Surface Mangement is experiencing some ASM collection scan results to be delayed

Incident began at 2024-12-14 06:11 and ended at 2024-12-14 13:57 (all times are US/Pacific).

Previously affected location(s)

Global

Date	Time	Description
14 Dec 2024	13:57 PST	The issue with Mandiant Attack Surface Mangement has been resolved for all affected projects as of Saturday, 2024-12-14 13:56 US/Pacific. We thank you for your patience while we worked on resolving the issue.
14 Dec 2024	12:47 PST	Summary: Mandiant Attack Surface Mangement is experiencing some ASM collection scan results to be delayed Description: During planned mitigation activities aimed at resolving ongoing issue, temporary outages have occurred on the Mandiant Attack Surface Management website. During the outage, on top of current issue, customers experienced all reads falling and the website became unavailable for periods of approximately 20 minutes. The Mandiant Attack Surface Management website is currently available. We understand that this outage may have caused disruptions to your workflow, and we sincerely apologize for any inconvenience it may have caused. In the meantime, our resolving teams are still working on the full resolution. We will provide more information by Saturday, 2024-12-14 17:00 US/Pacific. Diagnosis: Customers may notice delayed collection scan results and a temporary change in the reported entity count. Workaround: None at the moment.
14 Dec 2024	12:41 PST	Summary: Mandiant Attack Surface Mangement is experiencing some ASM collection scan results to be delayed Description: During planned mitigation activities aimed at resolving ongoing issue, the Mandiant Attack Surface Management website once again became unavailable. Our engineers are actively working to restore access to the website. We understand that this outage may have caused disruptions to your workflow, and we sincerely apologize for any inconvenience it may have caused. In the meantime, our resolving teams are still working on the full resolution. We will provide more information by Saturday, 2024-12-14 17:00 US/Pacific. Diagnosis: Customers may notice delayed collection scan results and a temporary change in the reported entity count. Workaround: None at the moment.
14 Dec 2024	11:08 PST	Summary: Mandiant Attack Surface Mangement is experiencing some ASM collection scan results to be delayed Description: During planned mitigation activities aimed at resolving ongoing issue, a temporary outage occurred on the Mandiant Attack Surface Management website. During the outage, on top of current issue, the customers experienced all reads falling and the website became unavailable for approximately 20 minutes. We understand that this outage may have caused disruptions to your workflow, and we sincerely apologize for any inconvenience it may have caused. In the meantime, our resolving teams are still working on the full resolution. We will provide more information by Saturday, 2024-12-14 17:00 US/Pacific. Diagnosis: Customers may notice delayed collection scan results and a temporary change in the reported entity count. Workaround: None at the moment.
14 Dec 2024	10:29 PST	Summary: Mandiant Attack Surface Mangement is experiencing some ASM collection scan results to be delayed Description: We are experiencing an issue with Mandiant Attack Surface Mangement. Our engineering team is aware of an issue affecting some customers' collection scan results. These results may be delayed by up to 24 hours, and customers may also notice a temporary change in the reported entity count. Mitigation work is still ongoing and we do not have an ETA for mitigation at this point. We will provide an update by Saturday, 2024-12-14 17:00 US/Pacific with current details. Diagnosis: Customers may notice delayed collection scan results and a temporary change in the reported entity count. Workaround: None at the moment.
14 Dec 2024	07:12 PST	Summary: Mandiant Attack Surface Mangement is experiencing some ASM collection scan results to be delayed Description: We are experiencing an issue with Mandiant Attack Surface Mangement. Our engineering team is aware of an issue affecting some customers' collection scan results. These results may be delayed by up to 24 hours, and customers may also notice a temporary change in the reported entity count. Mitigation work is currently underway by our engineering team. We do not have an ETA for mitigation at this point. We will provide an update by Saturday, 2024-12-14 10:30 US/Pacific with current details. We apologize to all who are affected by the disruption. Diagnosis: Customers may notice delayed collection scan results and a temporary change in the reported entity count. Workaround: None at the moment.

All times are US/Pacific