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Incident affecting Google Compute Engine

Mutliregional Price for E2 Free Tier core is set incorrectly

Incident began at 2021-08-01 00:00 and ended at 2021-08-04 16:18 (all times are US/Pacific).

Date Time Description
5 Aug 2021 10:34 PDT

We apologize for the inconvenience this service disruption/outage may have caused. We would like to provide some information about this incident below. Please note, this information is based on our best knowledge at the time of posting and is subject to change as our investigation continues. If you have experienced impact outside of what is listed below, please reach out to Google Support by opening a case using https://cloud.google.com/support

(All Times US/Pacific)

Incident Start: 01 August 2021 00:00

Incident End: 04 August 2021 16:18

Duration: 3 days, 16 hours, 18 minutes

Affected Services and Features:

Google Compute Engine Billing

Regions/Zones: us-west1, us-east1, us-central1

Description:

Google Compute Engine Billing experienced incorrect charges in us-west1, us-east1, and us-central1 for e2-micro VMs for 3 days, 16 hours, 18 minutes. From preliminary analysis, the root cause was an incorrect discount being applied to E2 core usage for e2-micro VMs due to a mismatch between metered usage and the discount for the E2 SKU.

Customer Impact:

Customers may have seen incorrect charges for e2-micro VMs in us-west1, us-east1, and us-central1 regions during the duration of the incident.

Additional details:

This issue has been fully resolved, and charges have been corrected for all affected projects. No action is required from customers regarding this issue.

5 Aug 2021 05:52 PDT

The issue with Google Compute Engine has been resolved for all affected users as of Thursday, 2021-08-05 05:51 US/Pacific.

We thank you for your patience while we worked on resolving the issue.

5 Aug 2021 01:35 PDT

Summary: Mutliregional Price for E2 Free Tier core is set incorrectly

Description: We believe the issue with Google Compute Engine pricing is partially resolved.

We are now confirming if the fix addresses all kinds of corner cases.

We will provide an update by Thursday, 2021-08-05 08:30 US/Pacific with current details.

Diagnosis: Customers might see that they're being incorrectly charged for a general purpose e2-micro VMs.

Workaround: None at this time.

4 Aug 2021 21:59 PDT

Summary: Mutliregional Price for E2 Free Tier core is set incorrectly

Description: We believe the issue with Google Compute Engine pricing is partially resolved.

We are now confirming if the fix addresses all kinds of corner cases.

We will provide an update by Thursday, 2021-08-05 02:40 US/Pacific with current details.

Diagnosis: Customers might see that they're being incorrectly charged for a general purpose e2-micro VMs.

Workaround: None at this time.

4 Aug 2021 10:51 PDT

Summary: Mutliregional Price for E2 Free Tier core is set incorrectly

Description: Mitigation work is still underway by our engineering teamMitigation work is still underway by our engineering team.

The full resolution is expected to completed by Wednesday, 2021-08-04 21:00 US/Pacific.

We will provide more information by Wednesday, 2021-08-04 22:00 US/Pacific.

Diagnosis: Customers might see that they're being incorrectly charged for a general purpose e2-micro VMs.

Workaround: None at this time.

4 Aug 2021 10:33 PDT

Summary: Mutliregional Price for E2 Free Tier core is set incorrectly

Description: Mitigation work is still underway by our engineering team.

Validation in the testing environment has been completed. The full mitigation is expected to complete by Wednesday, 2021-08-04 21:00 US/Pacific.

We will provide more information by Wednesday, 2021-08-04 13:15 US/Pacific.

Diagnosis: Customers might see that they're being incorrectly charged for a general purpose e2-micro VMs.

Workaround: None at this time.

4 Aug 2021 09:45 PDT

Summary: Mutliregional Price for E2 Free Tier core is set incorrectly

Description: Our engineering team have a mitigation underway.

We are finalizing the validation of the fix in our testing environment, we will provide an update on the production rollout as soon as that is complete.

We will provide more information by Wednesday, 2021-08-04 12:00 US/Pacific.

Diagnosis: Customers might see that they're being incorrectly charged for a general purpose e2-micro VMs.

Workaround: None at this time.

4 Aug 2021 04:42 PDT

Summary: Mutliregional Price for E2 Free Tier core is set incorrectly

Description: Customers in us-west1 and central1 creating E2-micro VMs are being incorrectly charged. Our engineering team have a mitigation underway.

The mitigation is expected to complete by Wednesday, 2021-08-04 end of day US/Pacific.

We will provide more information by Wednesday, 2021-08-04 10:00 US/Pacific.

Diagnosis: Customers might see that they're being incorrectly charged for a general purpose e2-micro VMs.

Workaround: None at this time.

3 Aug 2021 17:31 PDT

Summary: Mutliregional Price for E2 Free Tier core is set incorrectly

Description: Customers in us-west1 and central1 creating E2-micro VMs are being incorrectly charged. Our engineering team have a mitigation underway.

The mitigation is expected to complete by Wednesday, 2021-08-04 EOD US/Pacific.

We will provide more information by Wednesday, 2021-08-04 06:00 US/Pacific.

Diagnosis: Customers might see that they're being incorrectly charged for a general purpose e2-micro VMs.

Workaround: None at this time.

3 Aug 2021 15:31 PDT

Summary: Mutliregional Price for E2 Free Tier core is set incorrectly

Description: Customers in us-west1 and central1 creating E2-micro VMs are being incorrectly charged. Our engineering team have a mitigation underway.

Mitigation progress is expected by Tuesday, 2021-08-03 17:30 US/Pacific.

We will provide more information by Tuesday, 2021-08-03 17:30 US/Pacific.

Diagnosis: Customers might see that they're being incorrectly charged for a general purpose e2-micro VMs.

Workaround: None at this time.

3 Aug 2021 14:24 PDT

Summary: Price for E2 Free Tier core is set incorrectly

Description: We are experiencing an issue with Google Cloud Billing related to general purpose e2-micro VMs., beginning at Sunday, 2021-08-01 00:00 US/Pacific}.

Customers creating E2-micro VMs are being incorrectly charged. Our engineering team have a mitigation underway.

We will provide an update by Tuesday, 2021-08-03 15:25 US/Pacific with current details.

Diagnosis: Customers might see that they're being incorrectly charged for a general purpose e2-micro VMs.

Workaround: None at this time.

3 Aug 2021 13:28 PDT

Summary: Price for E2 Free Tier core is set incorrectly

Description: We are experiencing an issue with Google Cloud Billing related to general purpose e2-micro VMs., beginning at Sunday, 2021-08-01 00:00 US/Pacific}.

Customers creating E2-micro VMs are being incorrectly charged. Our engineering team have a mitigation underway.

We will provide an update by Tuesday, 2021-08-03 14:25 US/Pacific with current details.

Diagnosis: Customers might see that they're being incorrectly charged for a general purpose e2-micro VMs.

Workaround: None at this time.