Google Cloud Service Health

Google Cloud Service Health
Incidents
Google Cloud iOS mobile app errors

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Incident affecting Google Cloud Console

Google Cloud iOS mobile app errors

Incident began at 2022-12-07 13:27 and ended at 2022-12-08 15:22 (all times are US/Pacific).

Previously affected location(s)

Global

Date	Time	Description
8 Dec 2022	15:22 PST	The issue with the Google Cloud mobile iOS app has been resolved for the majority of users. Customers on iOS devices will need to update the Google Cloud mobile app to the latest release version 1.22.12 through the App Store. Users in France may still experience issues and we are actively working to mitigate. We thank you for your patience while we worked on resolving the issue.
8 Dec 2022	14:31 PST	Summary: Google Cloud iOS mobile app errors Description: Mitigation work is currently underway by our engineering team. We do not have an ETA for mitigation at this point. We will provide more information by Thursday, 2022-12-08 16:30 US/Pacific. Diagnosis: Customers using the Google Cloud mobile app for iOS may be unable to use parts of the app and experience "Something went wrong, report an issue" errors. Workaround: As a workaround, customers on iOS devices need to update the Google Cloud mobile app to the latest release version 1.22.12 through the App Store. We believe the impact is mainly limited to France users at this point and we're working on addressing this as well. The Google Cloud mobile app for Android is also not affected.
8 Dec 2022	13:53 PST	Summary: Google Cloud iOS mobile app errors Description: Mitigation work is currently underway by our engineering team. We do not have an ETA for mitigation at this point. We will provide more information by Thursday, 2022-12-08 15:00 US/Pacific. Diagnosis: Customers using the Google Cloud mobile app for iOS may be unable to use parts of the app and experience "Something went wrong, report an issue" errors. Workaround: As a workaround, customers on iOS devices need to update the Google Cloud mobile app to the latest release version 1.22.12 through the App Store. We believe the impact is mainly limited to France users at this point and we're working on addressing this as well. The Google Cloud mobile app for Android is also not affected.
8 Dec 2022	13:23 PST	Summary: Google Cloud iOS mobile app errors Description: Mitigation work is currently underway by our engineering team. We do not have an ETA for mitigation at this point. We will provide more information by Thursday, 2022-12-08 14:30 US/Pacific. Diagnosis: Customers using the Google Cloud mobile app for iOS may be unable to use parts of the app and experience "Something went wrong, report an issue" errors. Workaround: As a workaround, customers on iOS devices need to update the Google Cloud mobile app to the latest release version 1.22.12 through the App Store. We believe the impact is mainly limited to France users at this point and we're working on addressing this as well. The Google Cloud mobile app for Android is also not affected.
8 Dec 2022	13:18 PST	Summary: Google Cloud iOS mobile app errors Description: Mitigation work is currently underway by our engineering team. We do not have an ETA for mitigation at this point. We will provide more information by Thursday, 2022-12-08 13:30 US/Pacific. Diagnosis: Customers using the Google Cloud mobile app for iOS may be unable to use parts of the app and experience "Something went wrong, report an issue" errors. Workaround: As a workaround, customers on iOS devices need to update the Google Cloud mobile app to the latest release version 1.22.12 through the App Store. We believe the impact is mainly limited to France users at this point and we're working on addressing this as well. The Google Cloud mobile app for Android is also not affected.
8 Dec 2022	09:31 PST	Summary: Google Cloud iOS mobile app errors Description: Mitigation work is currently underway by our engineering team. We do not have an ETA for mitigation at this point. We will provide more information by Thursday, 2022-12-08 13:00 US/Pacific. Diagnosis: Customers using the Google Cloud mobile app for iOS may be unable to use parts of the app and experience "Something went wrong, report an issue" errors. Workaround: As a workaround, customers on iOS devices need to update the Google Cloud mobile app to the latest release version 1.22.12 through the App Store. We believe the impact is mainly limited to France users at this point and we're working on addressing this as well. The Google Cloud mobile app for Android is also not affected.
8 Dec 2022	02:27 PST	Summary: Google Cloud iOS mobile app errors Description: Mitigation work is currently underway by our engineering team. We do not have an ETA for mitigation at this point. We will provide more information by Thursday, 2022-12-08 10:00 US/Pacific. Diagnosis: Customers using the Google Cloud mobile app for iOS may be unable to use parts of the app and experience "Something went wrong, report an issue" errors. Workaround: As a workaround, customers on iOS devices need to update the Google Cloud mobile app to the latest release version 1.22.12 through the App Store. We believe the impact is mainly limited to France users at this point and we're working on addressing this as well. The Google Cloud mobile app for Android is also not affected.
7 Dec 2022	22:29 PST	Summary: Google Cloud iOS mobile app errors Description: Mitigation work is currently underway by our engineering team. We do not have an ETA for mitigation at this point. We will provide more information by Thursday, 2022-12-08 02:30 US/Pacific. Diagnosis: Customers using the Google Cloud mobile app for iOS may be unable to use parts of the app and experience "Something went wrong, report an issue" errors. Workaround: As a workaround, customers on iOS devices need to update the Google Cloud mobile app to the latest release version 1.22.12 through the App Store. The Google Cloud mobile app for Android is also not affected.
7 Dec 2022	22:07 PST	Summary: Google Cloud iOS mobile app errors Description: Mitigation work is currently underway by our engineering team. We do not have an ETA for mitigation at this point. We will provide more information by Thursday, 2022-12-08 02:30 US/Pacific. Diagnosis: Customers using the Google Cloud mobile app for iOS may be unable to use parts of the app and experience "Something went wrong, report an issue" errors. Workaround: As a workaround, customers on iOS devices may access Cloud Console using Safari or other mobile browsers. Customers need to update the Google Cloud Mobile App through the App Store. The Google Cloud mobile app for Android is also not affected.
7 Dec 2022	19:40 PST	Summary: Google Cloud iOS mobile app errors Description: Mitigation work is currently underway by our engineering team. We do not have an ETA for mitigation at this point. We will provide more information by Wednesday, 2022-12-07 22:30 US/Pacific. Diagnosis: Customers using the Google Cloud mobile app for iOS may be unable to use parts of the app and experience "Something went wrong, report an issue" errors. Workaround: As a workaround, customers on iOS devices may access Cloud Console using Safari or other mobile browsers. Customers need to update the Google Cloud Mobile App through the App Store. The Google Cloud mobile app for Android is also not affected.
7 Dec 2022	19:34 PST	Summary: Google Cloud iOS mobile app errors Description: Mitigation work is currently underway by our engineering team. We do not have an ETA for mitigation at this point. We will provide more information by Wednesday, 2022-12-07 21:30 US/Pacific. Diagnosis: Customers using the Google Cloud mobile app for iOS may be unable to use parts of the app and experience "Something went wrong, report an issue" errors. Workaround: As a workaround, customers on iOS devices may access Cloud Console using Safari or other mobile browsers. Customers need to update the Google Cloud Mobile App through App Store. The Google Cloud mobile app for Android is also not affected.
7 Dec 2022	18:42 PST	Summary: Google Cloud iOS mobile app errors Description: Mitigation work is currently underway by our engineering team. We do not have an ETA for mitigation at this point. We will provide more information by Wednesday, 2022-12-07 20:00 US/Pacific. Diagnosis: Customers using the Google Cloud mobile app for iOS may be unable to use parts of the app and experience "Something went wrong, report an issue" errors. Workaround: As a workaround, customers on iOS devices may access Cloud Console using Safari or other mobile browsers. The Google Cloud mobile app for Android is also not affected.
7 Dec 2022	16:40 PST	Summary: Google Cloud iOS mobile app errors Description: Mitigation work is currently underway by our engineering team. We do not have an ETA for mitigation at this point. We will provide more information by Wednesday, 2022-12-07 19:00 US/Pacific. Diagnosis: Customers using the Google Cloud mobile app for iOS may be unable to use parts of the app and experience "Something went wrong, report an issue" errors. Workaround: As a workaround, customers on iOS devices may access Cloud Console using Safari or other mobile browsers. The Google Cloud mobile app for Android is also not affected.
7 Dec 2022	14:47 PST	Summary: Google Cloud iOS mobile app errors Description: Mitigation work is currently underway by our engineering team. We do not have an ETA for mitigation at this point. We will provide more information by Wednesday, 2022-12-07 17:00 US/Pacific. Diagnosis: Customers using the Google Cloud mobile app for iOS may be unable to use parts of the app and experience "Something went wrong, report an issue" errors. Workaround: As a workaround, customers on iOS devices may access Cloud Console using Safari or other mobile browsers. The Google Cloud mobile app for Android is also not affected.
7 Dec 2022	13:27 PST	Summary: Google Cloud iOS mobile app errors Description: We are experiencing an issue with Google Cloud Mobile app for iOS. Our engineering team continues to investigate the issue. We will provide an update by Wednesday, 2022-12-07 15:30 US/Pacific with current details. We apologize to all who are affected by the disruption. Diagnosis: Customers using the Google Cloud mobile app for iOS may be unable to use parts of the app and experience "Something went wrong, report an issue" errors. Workaround: As a workaround, customers on iOS devices may access Cloud Console using Safari or other mobile browsers. The Google Cloud mobile app for Android is also not affected.

All times are US/Pacific