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Service Health

This page provides status information on the services that are part of Google Cloud. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact Support. Learn more about what's posted on the dashboard in this FAQ. For additional information on these services, please visit https://cloud.google.com/.

Incident affecting Cloud Memorystore, Memorystore for Redis

Global: Cloud Memorystore for Redis is experiencing issue with enabling customer-managed encryption keys (CMEK) from Cloud Console at the time of instance creation

Incident began at 2023-01-26 15:21 and ended at 2023-01-26 17:51 (all times are US/Pacific).

Previously affected location(s)

Taiwan (asia-east1)Hong Kong (asia-east2)Tokyo (asia-northeast1)Osaka (asia-northeast2)Seoul (asia-northeast3)Mumbai (asia-south1)Delhi (asia-south2)Singapore (asia-southeast1)Jakarta (asia-southeast2)Sydney (australia-southeast1)Melbourne (australia-southeast2)Warsaw (europe-central2)Finland (europe-north1)Madrid (europe-southwest1)Belgium (europe-west1)London (europe-west2)Frankfurt (europe-west3)Netherlands (europe-west4)Zurich (europe-west6)Milan (europe-west8)Paris (europe-west9)Tel Aviv (me-west1)Montréal (northamerica-northeast1)Toronto (northamerica-northeast2)São Paulo (southamerica-east1)Santiago (southamerica-west1)Iowa (us-central1)South Carolina (us-east1)Northern Virginia (us-east4)Columbus (us-east5)Dallas (us-south1)Oregon (us-west1)Los Angeles (us-west2)Salt Lake City (us-west3)Las Vegas (us-west4)

Date Time Description
26 Jan 2023 17:51 PST

The issue with Cloud Memorystore has been resolved for all affected users as of Thursday, 2023-01-26 17:47 US/Pacific.

We thank you for your patience while we worked on resolving the issue.
26 Jan 2023 16:48 PST

Summary: Global: Cloud Memorystore for Redis is experiencing issue with enabling customer-managed encryption keys (CMEK) from Cloud Console at the time of instance creation

Description: Mitigation work is currently underway by our engineering team.

We do not have an ETA for mitigation at this point.

We will provide more information by Thursday, 2023-01-26 19:45 US/Pacific.

Diagnosis: Customers creating Redis customer-managed encryption keys (CMEK) instance will only be able to create instances with CMEK disabled even if they specify the KMS key on Redis create page on Cloud Console.

Workaround: Customers can create Redis CMEK instance from gcloud.

Refer to below link for gcloud command usage: https://cloud.google.com/memorystore/docs/redis/use-cmek#creating_a_memorystore_for_redis_instance_that_uses_cmek
26 Jan 2023 15:49 PST

Summary: Global: Cloud Memorystore for Redis is experiencing issue with enabling customer-managed encryption keys (CMEK) from Cloud Console at the time of instance creation

Description: We are experiencing an issue with Cloud Memorystore beginning at Thursday, 2023-01-26 15:12 US/Pacific.

Our engineering team continues to investigate the issue.

We will provide an update by Thursday, 2023-01-26 17:00 US/Pacific with current details.

We apologize to all who are affected by the disruption.

Diagnosis: Customers creating Redis customer-managed encryption keys (CMEK) instance will see success for instance creation but the created instance will not have CMEK enabled.

Workaround: Customers can create Redis CMEK instance from gcloud.

Refer to below link for gcloud command usage: https://cloud.google.com/memorystore/docs/redis/use-cmek#creating_a_memorystore_for_redis_instance_that_uses_cmek