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Incident affecting Chronicle Security

Chronicle Security experienced elevated timeout errors across US regions.

Incident began at 2025-01-15 12:30 and ended at 2025-01-15 15:43 (all times are US/Pacific).

Previously affected location(s)

Toronto (northamerica-northeast2)São Paulo (southamerica-east1)Multi-region: us

Date Time Description
15 Jan 2025 15:43 PST

The issue with Chronicle Security has been resolved for all affected users as of Wednesday, 2025-01-15 15:30 US/Pacific.

We thank you for your patience while we worked on resolving the issue.
15 Jan 2025 14:04 PST

Summary: Chronicle Security is experiencing elevated timeout errors across US regions.

Description: We are experiencing an issue with Chronicle Security beginning on Wednesday, 2025-01-15 12:30 US/Pacific.

Our engineering team continues to investigate the issue.

We will provide an update by Wednesday, 2025-01-15 16:30 US/Pacific with current details.

Diagnosis: Customers are experiencing timeouts in views and APIs related to rules and detections. Some UI pages related to rules and detection may not load completely.

Workaround: None at this time