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Service Health

This page provides status information on the services that are part of Google Cloud. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact Support. Learn more about what's posted on the dashboard in this FAQ. For additional information on these services, please visit https://cloud.google.com/.

Incident affecting AppSheet

Users are experiencing elevated latency while using AppSheet

Incident began at 2023-12-18 22:30 and ended at 2023-12-18 23:40 (all times are US/Pacific).

Previously affected location(s)

Netherlands (europe-west4)Iowa (us-central1)Northern Virginia (us-east4)Oregon (us-west1)

Date Time Description
19 Dec 2023 10:49 PST

Mini Incident Report

We apologize for the inconvenience this service disruption/outage may have caused. We would like to provide some information about this incident below. Please note, this information is based on our best knowledge at the time of posting and is subject to change as our investigation continues. If you have experienced impact outside of what is listed below, please reach out to Google Cloud Support using https://cloud.google.com/support.

(All Times US/Pacific)

Incident Start: 18 December 2023, 22:30

Incident End: 18 December 2023, 23:40

Duration: 1 hours, 10 minutes

Affected Services and Features:

Google AppSheet

Regions/Zones: Global

Description: Google AppSheet experienced elevated latency for a duration of 1 hour, 10 minutes. From preliminary analysis, the root cause of the issue is increased load on AppSheet's primary backend database resulting in resource contention which was mitigated by freeing up resources on the primary database.

Customer Impact: Customers may have seen an increase in error rate (spiked to around 15 percent of call volume) and an increase in latency. Both symptoms would have been present across most use cases, but especially during any interaction that required authentication or loading/updating customer applications.
18 Dec 2023 23:59 PST

The issue with AppSheet has been resolved for all affected users as of Monday, 2023-12-18 23:40 US/Pacific.

We thank you for your patience while we worked on resolving the issue.
18 Dec 2023 23:44 PST

Summary: Users are experiencing elevated latency while using AppSheet

Description: We are experiencing an issue with AppSheet beginning at Monday, 2023-12-18 22:30 US/Pacific.

Our engineering team continues to investigate the issue.

We will provide an update by Tuesday, 2023-12-19 00:30 US/Pacific with current details.

We apologize to all who are affected by the disruption.

Diagnosis: Users may experience elevated latency or error messages while using AppSheet.

Workaround: None at this time.