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Chronicle Security customers may experience errors when trying to perform certain operations

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Incident affecting Chronicle Security

Chronicle Security customers may experience errors when trying to perform certain operations

Incident began at 2023-03-15 12:19 and ended at 2023-03-15 13:24 (all times are US/Pacific).

Previously affected location(s)

Singapore (asia-southeast1)London (europe-west2)

Date	Time	Description
15 Mar 2023	13:24 PDT	The issue with Chronicle Security has been resolved for all affected users as of Wednesday, 2023-03-15 13:22 US/Pacific. Customers may need to refresh their page to see the resolution take effect. We thank you for your patience while we worked on resolving the issue.
15 Mar 2023	12:54 PDT	Summary: Chronicle Security customers may experience errors when trying to perform certain operations Description: Mitigation work is currently underway by our engineering team. We do not have an ETA for mitigation at this point. We will provide more information by Wednesday, 2023-03-15 13:34 US/Pacific. Diagnosis: Customers may notice a forbidden modal pop up error message when trying to perform certain operations. Workaround: None at this time.
15 Mar 2023	12:37 PDT	Summary: Chronicle Security customers may experience errors when trying to perform certain operations Description: We are experiencing an issue with Chronicle Security. Our engineering team continues to investigate the issue. We will provide an update by Wednesday, 2023-03-15 13:00 US/Pacific with more details. We apologize to all who are affected by the disruption. Diagnosis: Customers may notice a forbidden modal pop up error message when trying to perform certain operations. Workaround: None at this time.
15 Mar 2023	12:36 PDT	Summary: Chronicle Security customers may experience errors when trying to perform certain operations Description: We are experiencing an issue with Chronicle Security. Our engineering team continues to investigate the issue. We will provide an update by Wednesday, 2023-03-15 13:00 US/Pacific with additional details. We apologize to all who are affected by the disruption. Diagnosis: Customers may notice a forbidden modal pop up error message when trying to perform certain operations. Workaround: None at this time.
15 Mar 2023	12:33 PDT	Summary: Chronicle Security customers may experience errors when trying to perform certain operations Description: We are experiencing an issue with Chronicle Security. Our engineering team continues to investigate the issue. We will provide an update by Wednesday, 2023-03-15 13:00 US/Pacific with current details. We apologize to all who are affected by the disruption. Diagnosis: Customers may notice a forbidden modal pop up error message when trying to perform certain operations. Workaround: None at this time.

All times are US/Pacific