Google Cloud Service Health

Google Cloud Service Health
Incidents
Customers May be Unable to Create Support Cases via the Cloud Console

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Service information
Service disruption
Service outage

Incident affecting Google Cloud Support, Google Cloud Console

Customers May be Unable to Create Support Cases via the Cloud Console

Incident began at 2020-07-21 02:34 and ended at 2020-07-21 03:53 (all times are US/Pacific).

	Date	Time	Description
	21 Jul 2020	11:29 PDT	We had experienced an issue with Google Support systems, from Tuesday, 2020-07-21 09:34 US/Pacific to Tuesday, 07/21/2020 10:53 US/Pacific, preventing customers from creating or updating Support cases. Cloud Console pages that are nested under https://console.cloud.google.com/support may have also failed to load or update. We believe this issue is mitigated for all users at this time. If you believe you are still impacted by this issue, email and phone Support channels remain functional. We apologize to all who were affected by the disruption.

Date

Time

Description

21 Jul 2020

11:29 PDT

We had experienced an issue with Google Support systems, from Tuesday, 2020-07-21 09:34 US/Pacific to Tuesday, 07/21/2020 10:53 US/Pacific, preventing customers from creating or updating Support cases. Cloud Console pages that are nested under https://console.cloud.google.com/support may have also failed to load or update.

We believe this issue is mitigated for all users at this time. If you believe you are still impacted by this issue, email and phone Support channels remain functional.

We apologize to all who were affected by the disruption.

All times are US/Pacific