Service Health
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Incident affecting Cloud Memorystore, Memorystore for Redis Cluster
Unable to connect to TLS-enabled Memorystore Redis Cluster instances
Incident began at 2023-09-19 14:44 and ended at 2023-09-22 08:46 (all times are US/Pacific).
Previously affected location(s)
Taiwan (asia-east1)Hong Kong (asia-east2)Tokyo (asia-northeast1)Osaka (asia-northeast2)Seoul (asia-northeast3)Mumbai (asia-south1)Delhi (asia-south2)Singapore (asia-southeast1)Jakarta (asia-southeast2)Sydney (australia-southeast1)Melbourne (australia-southeast2)Warsaw (europe-central2)Finland (europe-north1)Madrid (europe-southwest1)Belgium (europe-west1)Turin (europe-west12)London (europe-west2)Frankfurt (europe-west3)Netherlands (europe-west4)Zurich (europe-west6)Milan (europe-west8)Paris (europe-west9)Dammam (me-central2)Tel Aviv (me-west1)Montréal (northamerica-northeast1)Toronto (northamerica-northeast2)São Paulo (southamerica-east1)Santiago (southamerica-west1)Iowa (us-central1)South Carolina (us-east1)Northern Virginia (us-east4)Columbus (us-east5)Dallas (us-south1)Oregon (us-west1)Los Angeles (us-west2)Salt Lake City (us-west3)Las Vegas (us-west4)
| Date | Time | Description | |
|---|---|---|---|
| | 22 Sep 2023 | 08:46 PDT | The issue with Cloud Memorystore has been resolved for all affected users as of Friday, 2023-09-22 03:10 US/Pacific. We thank you for your patience while we worked on resolving the issue. |
| | 22 Sep 2023 | 03:42 PDT | Summary: Unable to connect to TLS-enabled Memorystore Redis Cluster instances Description: The issue with Cloud Memorystore is partially resolved. Mitigation is now in place for new TLS-enabled Memorystore Redis Cluster instances created after 2023-09-20 14:40 US/Pacific. Engineers are continuing to work on mitigation for existing impacted instances. The mitigation is expected to complete by Friday, 2023-09-22 09:30 US/Pacific. We will provide an update by Friday, 2023-09-22 09:30 US/Pacific with current details. Diagnosis: Customers may be unable to connect to TLS-enabled Memorystore Redis Cluster instances. Workaround: None at this time. |
| | 21 Sep 2023 | 16:32 PDT | Summary: Unable to connect to TLS-enabled Memorystore Redis Cluster instances Description: The issue with Cloud Memorystore is partially resolved. Mitigation is now in place for new TLS-enabled Memorystore Redis Cluster instances created after 2023-09-20 14:40 US/Pacific. Engineers are continuing to work on mitigation for existing impacted instances. The mitigation is expected to complete by Friday, 2023-09-22 04:30 US/Pacific. We will provide an update by Friday, 2023-09-22 05:00 US/Pacific with current details. Diagnosis: Customers may be unable to connect to TLS-enabled Memorystore Redis Cluster instances. Workaround: None at this time. |
| | 20 Sep 2023 | 15:03 PDT | Summary: Unable to connect to TLS-enabled Memorystore Redis Cluster instances Description: The issue with Cloud Memorystore is partially resolved. Mitigation is now in place for new TLS-enabled Memorystore Redis Cluster instances created after 2023-09-20 14:40 US/Pacific. Engineers are continuing to work on mitigation for existing impacted instances. We do not have an ETA for full resolution at this point. We will provide an update by Thursday, 2023-09-21 17:00 US/Pacific with current details. Diagnosis: Customers may be unable to connect to TLS-enabled Memorystore Redis Cluster instances. Workaround: None at this time. |
| | 20 Sep 2023 | 07:17 PDT | Summary: Unable to connect to TLS-enabled Memorystore Redis Cluster instances Description: Mitigation work is still currently underway by our engineering team. We do not have an ETA for mitigation at this point. We will provide more information by Wednesday, 2023-09-20 17:00 US/Pacific. Diagnosis: Customers may be unable to connect to TLS-enabled Memorystore Redis Cluster instances. Workaround: None at this time. |
| | 19 Sep 2023 | 20:55 PDT | Summary: Unable to connect to TLS-enabled Memorystore Redis Cluster instances Description: Mitigation work is still currently underway by our engineering team. We do not have an ETA for mitigation at this point. We will provide more information by Wednesday, 2023-09-20 09:00 US/Pacific. Diagnosis: Customers may be unable to connect to TLS-enabled Memorystore Redis Cluster instances. Workaround: None at this time. |
| | 19 Sep 2023 | 19:13 PDT | Summary: Unable to connect to TLS-enabled Memorystore Redis Cluster instances Description: Mitigation work is still currently underway by our engineering team. We do not have an ETA for mitigation at this point. We will provide more information by Tuesday, 2023-09-19 21:00 US/Pacific. Diagnosis: Customers may be unable to connect to TLS-enabled Memorystore Redis Cluster instances. Workaround: None at this time. |
| | 19 Sep 2023 | 18:44 PDT | Summary: Unable to connect to TLS-enabled Memorystore instances Description: Mitigation work is still currently underway by our engineering team. We do not have an ETA for mitigation at this point. We will provide more information by Tuesday, 2023-09-19 21:00 US/Pacific. Diagnosis: Customers may be unable to connect to TLS-enabled Memorystore for Redis instances. Workaround: None at this time. |
| | 19 Sep 2023 | 17:06 PDT | Summary: Unable to connect to TLS-enabled Memorystore instances Description: Mitigation work is currently underway by our engineering team. We do not have an ETA for mitigation at this point. We will provide more information by Tuesday, 2023-09-19 19:00 US/Pacific. Diagnosis: Customers may be unable to connect to TLS-enabled Memorystore for Redis instances. Workaround: None at this time. |
| | 19 Sep 2023 | 15:50 PDT | Summary: Unable to connect to TLS-enabled Memorystore instances Description: We are experiencing an issue with Cloud Memorystore. Our engineering team has identified a fix for the issue and are testing in preparation to deploy the fix into production. We will provide an update by Tuesday, 2023-09-19 18:00 US/Pacific with current details. We apologize to all who are affected by the disruption. Diagnosis: Customers may be unable to connect to TLS-enabled Memorystore for Redis instances. Workaround: None at this time. |
| | 19 Sep 2023 | 15:05 PDT | Summary: Unable to connect to TLS-enabled Memorystore instances Description: We are experiencing an issue with Cloud Memorystore. Our engineering team continues to investigate the issue. We will provide an update by Tuesday, 2023-09-19 16:00 US/Pacific with current details. We apologize to all who are affected by the disruption. Diagnosis: Customers may be unable to connect to TLS-enables Memorystore for Redis instances. Workaround: None at this time. |
- All times are US/Pacific