Service Health

We apologize for the inconvenience this service disruption/outage may have caused. We would like to provide some information about this incident below. Please note, this information is based on our best knowledge at the time of posting and is subject to change as our investigation continues. If you have experienced impact outside of what is listed below, please reach out to Google Support by opening a case using https://cloud.google.com/support.

(All Times US/Pacific)

Incident Start: 12 November 2021 00:30

Incident End: 12 November 2021 02:14

Duration: 1 hour 44 minutes

Affected Services and Features:

• Cloud Developer Tools

• Cloud Endpoints

• Cloud Eventarc

• Google App Engine

• Google Cloud Bigtable

• Google Cloud Console

• Google Cloud Infrastructure Components

• Google Cloud Networking

• Google Cloud SQL

• Operations

Regions/Zones: Europe

Description:

Google’s Front End load balancing service experienced failures resulting in impact to several downstream Google Cloud services in Europe. From preliminary analysis, the root cause of the issue was caused by a new infrastructure feature triggering a latent issue within internal network load balancer code.

Customer Impact:

• Google Cloud Console - Affected customers in Europe were unable to load the console, or experienced timeouts.
• Container Registry - Affected customers were unable to connect to the service using the API in europe-west1.
• Cloud Bigtable - Affected customers in Europe experienced unavailable errors and latency for both data and admin operations.
• Cloud Spanner - Affected customers in Europe experienced unavailable errors and latency for both data and admin operations.
• Cloud Endpoints - Service was unavailable in europe-west1 and europe-west4.
• Firebase Messaging - Affected customers experienced issues receiving notifications in asia-southeast1.
• Cloud SQL - Affected customers experienced probe creation request failures in europe-west1, europe-west4, and europe-west5.
• Cloud Eventarc - Affected customers were unable to create triggers in europe-west1. App Engine - Affected customers experienced elevated errors in europe-west1.

Additional details:

The error was caught within 4 minutes by automated safety systems, and further spread was slowed at this point. The issue was fully mitigated approximately 1hr 44m later, when our engineering team completed a rollout to disable the vulnerable code path. The issue will be fully prevented going forward via a root cause fix, which will complete rollout by 12 November 2021 21:00 US/Pacific.

The issue with Google Cloud infrastructure components has been resolved for all affected products as of Friday, 2021-11-12 03:38 US/Pacific.

If you have questions or are impacted, please open a case with the Support Team and we will work with you until this issue is resolved. We thank you for your patience while we worked on resolving the issue.

We thank you for your patience while we worked on resolving the issue.

Summary: We are experiencing an issue with multiple Google Cloud components beginning on Friday, 2021-11-12 00:36 US/Pacific US/Pacific.

Description: We are experiencing an issue with multiple Google Cloud components beginning on Friday, 2021-11-12 00:36 US/Pacific US/Pacific.

Our engineering team continues to investigate the issue.

For regular status updates, please follow: https://status.cloud.google.com/incidents/1xkAB1KmLrh5g3v9ZEZ7, no further updates will be provided here.

We apologize to all who are affected by the disruption.

Diagnosis: None

Workaround: None

Summary: We are experiencing an issue with multiple Google Cloud components beginning on Friday, 2021-11-12 00:36 US/Pacific US/Pacific.

Our engineering team continues to investigate the issue.

For regular status updates, please follow: https://status.cloud.google.com/incidents/1xkAB1KmLrh5g3v9ZEZ7, no further updates will be provided here.

We apologize to all who are affected by the disruption.

Diagnosis: None

Workaround: None