Google Cloud Service Health

Google Cloud Service Health
Incidents
Google Cloud Networking is experiencing issues in South America

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Service disruption
Service outage

Incident affecting Google Compute Engine, Google Cloud Storage, Google Cloud Networking, Cloud Load Balancing

Google Cloud Networking is experiencing issues in South America

Incident began at 2022-10-06 07:55 and ended at 2022-10-06 09:51 (all times are US/Pacific).

Date	Time	Description
6 Oct 2022	13:32 PDT	We apologize for the inconvenience this service disruption/outage may have caused. We would like to provide some information about this incident below. Please note, this information is based on our best knowledge at the time of posting and is subject to change as our investigation continues. If you have experienced impact outside of what is listed below, please reach out to Google Cloud Support using https://cloud.google.com/support or to Google Workspace Support using help article https://support.google.com/a/answer/1047213. (All Times US/Pacific) Incident Start: 6 October 2022 07:55 US/Pacific Incident End: 6 October 2022 09:51 US/Pacific Duration: 1 hour, 56 minutes Affected Services and Features: Cloud Load Balancing, Google Cloud Networking, Google Cloud Storage, Google Compute Engine Regions/Zones: southamerica-east1a, australia-southeast2b, southamerica-east1c, southamerica-west1a Description: On 6 October 2022, 07:55 US/Pacific, Google Cloud Networking experienced an instantaneous spike in traffic for a period of 1 hour and 56 minutes. Our Google Engineers were alerted through existing monitoring and started looking into the root cause immediately. Upon investigation, Google engineers noted that the traffic spike was arising from one specific IP address, which was eventually throttled to mitigate the issue on 6 October 2022 09:51 US/Pacific. Customer Impact: Customers may have lost internal access to multiple Cloud services in South America, including Cloud Load Balancing, Google Cloud Storage, Google Compute Engine
6 Oct 2022	09:56 PDT	The issue with Cloud Load Balancing, Google Cloud Networking, Google Cloud Storage, Google Compute Engine has been resolved for all affected projects as of Thursday, 2022-10-06 09:51 US/Pacific. We thank you for your patience while we worked on resolving the issue.
6 Oct 2022	09:42 PDT	Summary: Google Cloud Networking is experiencing issues in South America Description: We are experiencing an issue with Google Cloud Networking beginning at Thursday, 2022-10-06 07:55 US/Pacific. Our engineering team continues to investigate the issue. We will provide an update by Thursday, 2022-10-06 10:30 US/Pacific with current details. We apologize to all who are affected by the disruption. Diagnosis: Affected customers will experience issues connecting to internal Cloud Services Workaround: None at this time.

Date

Time

Description

6 Oct 2022

13:32 PDT

We apologize for the inconvenience this service disruption/outage may have caused. We would like to provide some information about this incident below. Please note, this information is based on our best knowledge at the time of posting and is subject to change as our investigation continues. If you have experienced impact outside of what is listed below, please reach out to Google Cloud Support using https://cloud.google.com/support or to Google Workspace Support using help article https://support.google.com/a/answer/1047213.

(All Times US/Pacific)

Incident Start: 6 October 2022 07:55 US/Pacific

Incident End: 6 October 2022 09:51 US/Pacific

Duration: 1 hour, 56 minutes

Affected Services and Features:

Cloud Load Balancing, Google Cloud Networking, Google Cloud Storage, Google Compute Engine

Regions/Zones: southamerica-east1a, australia-southeast2b, southamerica-east1c, southamerica-west1a

Description:

On 6 October 2022, 07:55 US/Pacific, Google Cloud Networking experienced an instantaneous spike in traffic for a period of 1 hour and 56 minutes. Our Google Engineers were alerted through existing monitoring and started looking into the root cause immediately.

Upon investigation, Google engineers noted that the traffic spike was arising from one specific IP address, which was eventually throttled to mitigate the issue on 6 October 2022 09:51 US/Pacific.

Customer Impact:

Customers may have lost internal access to multiple Cloud services in South America, including Cloud Load Balancing, Google Cloud Storage, Google Compute Engine

6 Oct 2022

09:56 PDT

The issue with Cloud Load Balancing, Google Cloud Networking, Google Cloud Storage, Google Compute Engine has been resolved for all affected projects as of Thursday, 2022-10-06 09:51 US/Pacific.

We thank you for your patience while we worked on resolving the issue.

6 Oct 2022

09:42 PDT

Summary: Google Cloud Networking is experiencing issues in South America

Description: We are experiencing an issue with Google Cloud Networking beginning at Thursday, 2022-10-06 07:55 US/Pacific.

Our engineering team continues to investigate the issue.

We will provide an update by Thursday, 2022-10-06 10:30 US/Pacific with current details.

We apologize to all who are affected by the disruption.

Diagnosis: Affected customers will experience issues connecting to internal Cloud Services

Workaround: None at this time.

All times are US/Pacific