Google Cloud Service Health Updates2024-03-27T18:16:18+00:00Google Cloudhttps://status.cloud.google.com/RESOLVED: Cloud Workstations service issues for us-central1 and us-west1regions.tag:status.cloud.google.com,2024:feed:TZMCWaQRtAmX9ZDVwYUx.BaMbTKiKD2QvLBzAgfsA2024-03-27T18:16:18+00:00<p> Incident began at <strong>2024-03-26 12:50</strong> and ended at <strong>2024-03-26 17:30</strong> <span>(all times are <strong>US/Pacific</strong>).</span></p><div class="cBIRi14aVDP__status-update-text"><h1>Mini Incident Report</h1>
<p>We apologize for the inconvenience this service disruption/outage may have caused. We would like to provide some information about this incident below.</p>
<p>Please note, this information is based on our best knowledge at the time of posting and is subject to change as our investigation continues. If you have experienced impact outside of what is listed below, please reach out to Google Cloud Support using <a href="https://cloud.google.com/support">https://cloud.google.com/support</a> or to Google Workspace Support using the help article <a href="https://support.google.com/a/answer/1047213">https://support.google.com/a/answer/1047213</a>.</p>
<p>(All Times US/Pacific)</p>
<p><strong>Incident Start:</strong> 26 March 2024 12:50</p>
<p><strong>Incident End:</strong> 26 March, 2024 17:30</p>
<p><strong>Duration:</strong> 4 hours, 40 minutes</p>
<p><strong>Affected Services and Features:</strong></p>
<p>Cloud Workstations</p>
<p><strong>Regions/Zones:</strong></p>
<p>us-west1, us-central1</p>
<p><strong>Description:</strong></p>
<p>Google Cloud Workstations in us-west1 and us-central1 experienced 500 internal errors and slow load time in the Cloud Console for a duration of 4 hours 40 minutes. Our preliminary analysis shows the root cause of the issue being a transient overload of our API servers.</p>
<p>The traffic overload was due to a configuration change which was quickly identified and rolled back.</p>
<p>Google engineers mitigated the issue by throttling traffic as required to normalize resource utilization and serve all requests.</p>
<p><strong>Customer Impact:</strong></p>
<ul>
<li>Impacted customers would have observed 500 internal errors.</li>
<li>Experienced slow load times in the Cloud Console.</li>
</ul>
</div><hr><p>Affected products: Cloud Workstations</p><p>Affected locations: Iowa (us-central1), Oregon (us-west1)</p>