Google Cloud Service Health

Google Cloud Service Health
Incidents
[False Positive] - Agents unable to receive phone calls

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Service disruption
Service outage

Incident affecting Dialogflow CX, Cloud Machine Learning

[False Positive] - Agents unable to receive phone calls

Incident began at 2022-09-19 09:51 and ended at 2022-09-19 12:40 (all times are US/Pacific).

Previously affected location(s)

Tokyo (asia-northeast1)Mumbai (asia-south1)Singapore (asia-southeast1)Sydney (australia-southeast1)Belgium (europe-west1)London (europe-west2)Frankfurt (europe-west3)Montréal (northamerica-northeast1)Iowa (us-central1)South Carolina (us-east1)Oregon (us-west1)

Date	Time	Description
20 Sep 2022	15:07 PDT	We wanted to provide additional information about the outage communications we provided on 19 September 2022 for Dialogflow CX and Cloud Machine Learning. Upon further investigation, our engineering teams concluded the outage was misdiagnosed as impacting Dialogflow CX and Cloud Machine Learning. Our investigations revealed the issue did not impact any Google Cloud products or our customers ability to reach Google Cloud support. The impact was limited to Google internal systems only. We apologize to our customers for any confusion.
19 Sep 2022	12:40 PDT	The issue with Dialogflow CX has been resolved for all affected users as of Monday, 2022-09-19 12:06 US/Pacific. We thank you for your patience while we worked on resolving the issue.
19 Sep 2022	11:51 PDT	Summary: Dialogflow Agents unable to receive phone calls Description: Mitigation work is currently underway by our engineering team. The mitigation is expected to complete by Monday, 2022-09-19 13:00 US/Pacific. We will provide more information by Monday, 2022-09-19 13:15 US/Pacific. Diagnosis: Phone calls may not be reachable to Dialogflow agents, and customers may also expect longer wait times on the calls. Workaround: None at this time.
19 Sep 2022	10:42 PDT	Summary: Agents unable to receive phone calls Description: Mitigation work is currently underway by our engineering team. The mitigation is expected to complete by Monday, 2022-09-19 12:00 US/Pacific. We will provide more information by Monday, 2022-09-19 12:15 US/Pacific. Diagnosis: Phone calls may not be reachable to agents. Agents may also expect longer wait times on the calls. Workaround: None at this time.
19 Sep 2022	10:27 PDT	Summary: Agents unable to receive phone calls Description: We are experiencing an issue with Dialogflow CX. Our engineering team continues to investigate the issue. We will provide an update by Monday, 2022-09-19 11:26 US/Pacific with current details. We apologize to all who are affected by the disruption. Diagnosis: Phone calls may not be reachable to agents. Agents may also expect longer wait times on the calls. Workaround: None at this time.
19 Sep 2022	10:19 PDT	Summary: Agents unable to receive phone calls Description: We are experiencing an issue with Dialogflow CX. Our engineering team continues to investigate the issue. We will provide an update by Monday, 2022-09-19 11:26 US/Pacific with current details. We apologize to all who are affected by the disruption. Diagnosis: Phone calls may not be reachable to agents. Agents may also expect longer wait times on the calls. Workaround: None at this time.

All times are US/Pacific