Service Health

This page provides status information on the services that are part of Google Cloud. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact Support. Learn more about what's posted on the dashboard in this FAQ. For additional information on these services, please visit

Incident affecting Google Cloud Support

Live Chat Unavailable and Case Responses Delayed for Some Users

Incident began at 2019-03-26 07:30 and ended at 2019-03-26 09:35 (all times are US/Pacific).

Date Time Description
26 Mar 2019 09:35 PDT

The issue is believed not to have impacted users of Google Cloud Support. Our Engineering Team has resolved the issue as of Tuesday, March 26, 2019, 09:30 US/Pacific. If you have questions or are impacted, please open a case with the Support Team and we will work with you until this issue is resolved. No further updates will be provided here.

26 Mar 2019 09:26 PDT

Our Engineering Team believes they have identified the root cause of the latency and is working to mitigate. We will provide another status update by Tuesday, March 26, 2019, 10:30 US/Pacific with current details.

26 Mar 2019 09:04 PDT

We're currently investigating an issue with Google Cloud Support. Live chat may be unavailable for some users. Additionally, responses to support cases may be delayed. We will provide more information by Tuesday, March 26, 2019, 10:00 US/Pacific Time.