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Service Health

This page provides status information on the services that are part of Google Cloud. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact Support. Learn more about what's posted on the dashboard in this FAQ. For additional information on these services, please visit https://cloud.google.com/.

Incident affecting Google Cloud Networking

Global: Increased rate of 500s and latency in L7ILB / rL7XLB Envoy

Incident began at 2023-03-17 02:58 and ended at 2023-03-20 09:46 (all times are US/Pacific).

Previously affected location(s)

Taiwan (asia-east1)Hong Kong (asia-east2)Tokyo (asia-northeast1)Osaka (asia-northeast2)Seoul (asia-northeast3)Mumbai (asia-south1)Delhi (asia-south2)Singapore (asia-southeast1)Jakarta (asia-southeast2)Sydney (australia-southeast1)Melbourne (australia-southeast2)Warsaw (europe-central2)Finland (europe-north1)Madrid (europe-southwest1)Belgium (europe-west1)London (europe-west2)Frankfurt (europe-west3)Netherlands (europe-west4)Zurich (europe-west6)Milan (europe-west8)Paris (europe-west9)Tel Aviv (me-west1)Montréal (northamerica-northeast1)Toronto (northamerica-northeast2)São Paulo (southamerica-east1)Santiago (southamerica-west1)Iowa (us-central1)South Carolina (us-east1)Northern Virginia (us-east4)Columbus (us-east5)Dallas (us-south1)Oregon (us-west1)Los Angeles (us-west2)Salt Lake City (us-west3)Las Vegas (us-west4)

Date Time Description
20 Mar 2023 09:46 PDT

The issue with Google Cloud Networking has been resolved for all affected projects as of Monday, 2023-03-20 09:46 US/Pacific.

We thank you for your patience while we worked on resolving the issue.
20 Mar 2023 09:23 PDT

Summary: Global: Increased rate of 500s and latency in L7ILB / rL7XLB Envoy

Description: We believe the issue with Google Cloud Networking is partially resolved.

Rollback has been completed in all affected regions, except: us-west3

Full resolution is expected to complete by Monday, 2023-03-20 10:00 US/Pacific.

We will provide an update by Monday, 2023-03-20 10:30 US/Pacific with current details.

Diagnosis: 500s responses returned from Envoy load balancers. Additional latency on queries passing through the load balancer and receive query errors depending on backend timeouts.

Workaround: Customers can increase timeouts in their LB to reduce the impact.
20 Mar 2023 08:42 PDT

Summary: Global: Increased rate of 500s and latency in L7ILB / rL7XLB Envoy

Description: We believe the issue with Google Cloud Networking is partially resolved.

Rollback has been completed in all affected regions, except: australia-southeast2 europe-west4 southamerica-west1 us-west3

Full resolution is expected to complete by Monday, 2023-03-20 09:00 US/Pacific.

We will provide an update by Monday, 2023-03-20 09:30 US/Pacific with current details.

Diagnosis: 500s responses returned from Envoy load balancers. Additional latency on queries passing through the load balancer and receive query errors depending on backend timeouts.

Workaround: Customers can increase timeouts in their LB to reduce the impact.
20 Mar 2023 07:35 PDT

Summary: Global: Increased rate of 500s and latency in L7ILB / rL7XLB Envoy

Description: We believe the issue with Google Cloud Networking is partially resolved.

Rollback has been completed in all affected regions, except: australia-southeast2 europe-west4 southamerica-west1 us-west3

Full resolution is expected to complete by Monday, 2023-03-20 09:00 US/Pacific.

We will provide an update by Monday, 2023-03-20 09:00 US/Pacific with current details.

Diagnosis: 500s responses returned from Envoy load balancers. Additional latency on queries passing through the load balancer and receive query errors depending on backend timeouts.

Workaround: Customers can increase timeouts in their LB to reduce the impact.
20 Mar 2023 05:28 PDT

Summary: Global: Increased rate of 500s and latency in L7ILB / rL7XLB Envoy

Description: Engineering team has mitigated the issue in asia-south1 region and currently working on rollback for all global regions starting at 2023-03-17 12:00 US/Pacific.

The ETA for the global rollback is Monday, 2023-03-20 08:30 US/Pacific

We will provide more information by Monday, 2023-03-20 08:30 US/Pacific.

Diagnosis: 500s responses returned from Envoy load balancers. Additional latency on queries passing through the load balancer and receive query errors depending on backend timeouts.

Workaround: Customers can increase timeouts in their LB to reduce the impact.
20 Mar 2023 03:29 PDT

Summary: Global: Increased rate of 500s and latency in L7ILB / rL7XLB Envoy

Description: Engineering team has mitigated the issue in asia-south1 region and currently working on rollback for all global regions starting at 2023-03-17 12:00 US/Pacific.

The ETA for the global rollback is Monday, 2023-03-20 05:30 US/Pacific

We will provide more information by Monday, 2023-03-20 05:30 US/Pacific.

Diagnosis: 500s responses returned from Envoy load balancers. Additional latency on queries passing through the load balancer and receive query errors depending on backend timeouts.

Workaround: Customers can increase timeouts in their LB to reduce the impact.
19 Mar 2023 19:41 PDT

Summary: Global: Increased rate of 500s and latency in L7ILB / rL7XLB Envoy

Description: Engineering team has mitigated the issue in asia-south1 region and currently working on rollback for all global regions starting at 2023-03-17 12:00 US/Pacific.

The ETA for the global rollback is Monday, 2023-03-20 03:00 US/Pacific

We will provide more information by Monday, 2023-03-20 03:30 US/Pacific.

Diagnosis: 500s responses returned from Envoy load balancers. Additional latency on queries passing through the load balancer and receive query errors depending on backend timeouts.

Workaround: Customers can increase timeouts in their LB to reduce the impact.
17 Mar 2023 15:23 PDT

Summary: Global: Increased rate of 500s and latency in L7ILB / rL7XLB Envoy

Description: Engineering team has mitigated the issue in asia-south1 region and currently working on rollback for all global regions starting at 2023-03-17 12:00 US/Pacific.

The ETA for the global rollback is Sunday, 2023-03-19 20:00 US/Pacific

We will provide more information by Sunday, 2023-03-19 20:30 US/Pacific.

Diagnosis: 500s responses returned from Envoy load balancers. Additional latency on queries passing through the load balancer and receive query errors depending on backend timeouts.

Workaround: Customers can increase timeouts in their LB to reduce the impact.
17 Mar 2023 13:54 PDT

Summary: Global: Increased rate of 500s and latency in L7ILB / rL7XLB Envoy

Description: Engineering team has mitigated the issue in asia-south1 region and currently working on rollback for all global regions starting at 2023-03-17 12:00 US/Pacific.

The ETA for the rollback is not known at this time.

We will provide more information by Friday, 2023-03-17 15:30 US/Pacific.

Diagnosis: 500s responses returned from Envoy load balancers. Additional latency on queries passing through the load balancer and receive query errors depending on backend timeouts.

Workaround: Customers can increase timeouts in their LB to reduce the impact.
17 Mar 2023 12:01 PDT

Summary: Global: Increased rate of 500s and latency in L7ILB / rL7XLB Envoy

Description: Engineering team has mitigated the issue in asia-south1 region and currently working on rollback for all global regions starting at 2023-03-17 12:00 US/Pacific.

The ETA for the rollback is not known at this time.

We will provide more information by Friday, 2023-03-17 14:00 US/Pacific.

Diagnosis: 500s responses returned from Envoy load balancers. Additional latency on queries passing through the load balancer and receive query errors depending on backend timeouts.

Workaround: Customers can increase timeouts in their LB to reduce the impact.