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Incident affecting Operations, Cloud Logging

Cloud Logging customers experiencing issues while querying logs

Incident began at 2023-12-04 02:14 and ended at 2023-12-04 02:17 (all times are US/Pacific).

Previously affected location(s)

Taiwan (asia-east1)Hong Kong (asia-east2)Tokyo (asia-northeast1)Osaka (asia-northeast2)Seoul (asia-northeast3)Mumbai (asia-south1)Delhi (asia-south2)Singapore (asia-southeast1)Jakarta (asia-southeast2)Sydney (australia-southeast1)Melbourne (australia-southeast2)Warsaw (europe-central2)Finland (europe-north1)Madrid (europe-southwest1)Belgium (europe-west1)Berlin (europe-west10)Turin (europe-west12)London (europe-west2)Frankfurt (europe-west3)Netherlands (europe-west4)Zurich (europe-west6)Milan (europe-west8)Paris (europe-west9)Doha (me-central1)Dammam (me-central2)Tel Aviv (me-west1)Montréal (northamerica-northeast1)Toronto (northamerica-northeast2)São Paulo (southamerica-east1)Santiago (southamerica-west1)Iowa (us-central1)South Carolina (us-east1)Northern Virginia (us-east4)Columbus (us-east5)Dallas (us-south1)Oregon (us-west1)Los Angeles (us-west2)Salt Lake City (us-west3)Las Vegas (us-west4)

Date Time Description
4 Dec 2023 09:59 PST

Mini Incident Report

We apologize for the inconvenience this service disruption/outage may have caused. We would like to provide some information about this incident below. Please note, this information is based on our best knowledge at the time of posting and is subject to change as our investigation continues. If you have experienced impact outside of what is listed below, please reach out to Google Cloud Support using (All Times US/Pacific)

Incident Start: 3 Dec 2023 16:00 Incident End: 3 Dec 2023 20:22 Duration: 4 hours, 22 minutes

Reoccurrence Start: 3 Dec 2023 22:25 Recurrence End: 4 Dec 2023 01:18 Recurrence Duration: 2 hours, 53 minutes

Affected Services and Features: Cloud Logging

Regions/Zones: Global


Impacted users were unable to load the most recent logs in Google Cloud Console UI in Log Explorer or while querying logs using API for the log entries that were ingested during the outage (historical queries still worked). From preliminary investigation, the root cause has been identified as a log processing component being in a non-functional state, which was triggered by a cluster migration stuck in a bad state.

Customer Impact:

Around 12 percent of user queries were failing globally for log entries ingested in the interval from 16:00 to 20:22 and from 22:25 to 01:18 the next day.

4 Dec 2023 02:17 PST

We experienced an issue with Cloud Logging beginning at Sunday, 2023-12-03 22:25 US/Pacific.

The issue has been resolved for all affected users as of Monday, 2023-12-04 01:18 US/Pacific.

We thank you for your patience while we worked on resolving the issue.

4 Dec 2023 02:14 PST

Summary: Cloud Logging customers experiencing issues while querying logs

Description: We are investigating a potential issue with Cloud Logging.

We will provide more information by Monday, 2023-12-04 02:45 US/Pacific.

Diagnosis: Impacted users may not be able to load most recent logs in Google Cloud Console UI in Log Explorer or while querying logs using API.

Workaround: None at this time.