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Incident affecting Google Cloud Support

We are experiencing an issue with Cloud SDK Versions 321, 322 and 323 Installed on Windows.

Incident began at 2021-01-13 17:05 and ended at 2021-01-19 13:03 (all times are US/Pacific).

Date Time Description
19 Jan 2021 13:03 PST

The issue with Cloud Developer Tools has been resolved for all affected users as of Tuesday, 2021-01-19 12:58 US/Pacific.

Please see workaround for detailed instructions

We thank you for your patience while we worked on resolving the issue.
19 Jan 2021 13:02 PST

Description: Mitigation work has been completed by our engineering team.

For mitigation steps please see workaround.

We will provide an update by Tuesday, 2021-01-19 13:10 US/Pacific with current details.

Diagnosis: The command "gcloud components update" fails for Cloud SDK versions 321, 322 and 323 installed on Windows.

Workaround: Please run the following commands in a PowerShell window:

$gcloudDir = Get-Command gcloud | Select -ExpandProperty "Source" | Split-Path | Split-Path
attrib -r "$gcloudDir\platform\kuberun_licenses\*.*" /s
attrib -r "$gcloudDir\lib\kuberun\*.*" /s
attrib -r "$gcloudDir\..\google-cloud-sdk.staging\platform\kuberun_licenses\*.*" /s
attrib -r "$gcloudDir\..\google-cloud-sdk.staging\lib\kuberun\*.*" /s
Remove-Item "$gcloudDir\..\google-cloud-sdk.staging" -Recurse

If any of the commands fail, proceed with running the remaining commands. After running the PowerShell script, run the following in a regular Command Prompt (not PowerShell):

gcloud components update


After running this command, ensure that your gcloud installation is at version 324.0.0 or higher.
19 Jan 2021 12:57 PST

Description: Mitigation work has been completed by our engineering team.

For mitigation steps please see workaround.

We will provide an update by Tuesday, 2021-01-19 13:10 US/Pacific with current details.

Diagnosis: The command "gcloud components update" fails for Cloud SDK versions 321, 322 and 323 installed on Windows.

Workaround: Please run the following commands in a PowerShell window:

$gcloudDir = Get-Command gcloud | Select -ExpandProperty "Source" | Split-Path | Split-Path
attrib -r "$gcloudDir\platform\kuberun_licenses\*.*" /s
attrib -r "$gcloudDir\lib\kuberun\*.*" /s
attrib -r "$gcloudDir\..\google-cloud-sdk.staging\platform\kuberun_licenses\*.*" /s
attrib -r "$gcloudDir\..\google-cloud-sdk.staging\lib\kuberun\*.*" /s
Remove-Item "$gcloudDir\..\google-cloud-sdk.staging" -Recurse

If any of the commands fail, proceed with running the remaining commands. After running the PowerShell script, run the following in a regular Command Prompt (not PowerShell):

gcloud components update --version 324.0.0
14 Jan 2021 12:15 PST

Description: Mitigation work is still underway by our engineering team.

The mitigation is expected to complete by Tuesday, 2021-01-19 12:00 US/Pacific.

Please see the workaround section below for more details.

Diagnosis: The command "gcloud components update" fails for Cloud SDK versions 321, 322 and 323 installed on Windows.

Workaround: Please run the following commands in a PowerShell window:

$gcloudDir = Get-Command gcloud | Select -ExpandProperty "Source" | Split-Path | Split-Path attrib -r "$gcloudDir\platform\kuberun_licenses*." /s attrib -r "$gcloudDir\lib\kuberun*." /s attrib -r "$gcloudDir..\google-cloud-sdk.staging\platform\kuberun_licenses*." /s attrib -r "$gcloudDir..\google-cloud-sdk.staging\lib\kuberun*." /s Remove-Item "$gcloudDir..\google-cloud-sdk.staging" -Recurse

If any of the commands fail, proceed with running the remaining commands.

After running the PowerShell script, run the following in a regular Command Prompt (not PowerShell):

gcloud components update --version 320.0.0

Please note, after applying this workaround, do not run 'gcloud components update' as this will re-trigger the issue. Please wait until the fix is released before updating components.