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Service Health

This page provides status information on the services that are part of Google Cloud. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact Support. Learn more about what's posted on the dashboard in this FAQ. For additional information on these services, please visit https://cloud.google.com/.

Incident affecting Google App Engine

We've received a report of an issue with Google App Engine.

Incident began at 2019-09-03 09:08 and ended at 2019-09-03 13:39 (all times are US/Pacific).

Date Time Description
3 Sep 2019 13:39 PDT

The Google App Engine issue is believed to have been resolved as of 12:21 US/Pacific for all affected projects.

If you have questions or are still impacted, please open a case with the Support Team and we will work with you until this issue is resolved.

No further updates will be provided here.
3 Sep 2019 13:12 PDT

Description: The issue with Google App Engine experiencing DNS lookup failures should be resolved for the majority of projects as of 12:21 US/Pacific and we are continuing to monitor the situation in case of recurrence.

We will provide another status update by Tuesday, 2019-09-03 14:15 US/Pacific with current details.

Diagnosis: DNS lookup failures across applications

Workaround: None needed - mitigation is in progress
3 Sep 2019 12:29 PDT

Description: The rollback has completed successfully.

The issue with Google App Engine experiencing DNS lookup failures should be resolved for the majority of projects and we expect a full resolution in the near future. We are continuing to monitor the situation before declaring the all-clear.

We will provide another status update by Tuesday, 2019-09-03 13:15 US/Pacific with current details.

Diagnosis: DNS lookup failures across applications

Workaround: None needed - mitigation is in progress
3 Sep 2019 11:14 PDT

Description: The rollback is still in progress (65% complete). We expect it to complete within the next hour. We will provide another status update by Tuesday, 2019-09-03 12:30 US/Pacific with current details.

Diagnosis: DNS lookup failures across applications

Workaround: None needed - mitigation is in progress
3 Sep 2019 10:09 PDT

Description: Rollback of the potential fix to mitigate the issue is in progress and has passed 50% completion - we expect all affected customers to be mitigated within 1.5 hours. We will provide another status update by Tuesday, 2019-09-03 11:30 US/Pacific with current details.

Diagnosis: DNS lookup failures across applications

Workaround: None needed - mitigation is in progress