Service Health

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Incident affecting Google Cloud Support

Google Cloud customers unable to purchase support subscriptions

Incident began at 2023-08-07 16:03 and ended at 2023-08-07 16:13 (all times are US/Pacific).

Date Time Description
7 Aug 2023 16:13 PDT

The issue with Google Cloud Support has been resolved for all affected users as of Monday, 2023-08-07 16:13 US/Pacific.

We thank you for your patience while we worked on resolving the issue.

7 Aug 2023 16:03 PDT

Summary: Google Cloud customers unable to purchase support subscriptions

Description: We are experiencing an issue with Google Cloud Support.

Our engineering team continues to investigate the issue.

We will provide an update by Monday, 2023-08-07 16:35 US/Pacific with current details.

We apologize to all who are affected by the disruption.

Diagnosis: Create Subscription, is timing out and failing to create new support subscriptions. This is affecting all customers purchasing through our online buy flow for Standard and Enhanced.

Workaround: None at this time.