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Service Health

This page provides status information on the services that are part of Google Cloud. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact Support. Learn more about what's posted on the dashboard in this FAQ. For additional information on these services, please visit https://cloud.google.com/.

Incident affecting Google Cloud Support

We're experiencing an issue with Google Cloud Support system

Incident began at 2020-07-22 00:33 and ended at 2020-07-22 02:05 (all times are US/Pacific).

Date Time Description
22 Jul 2020 02:05 PDT

The issue with Google Cloud Support is believed to be resolved for all affected users as of Wednesday, 2020-07-22 02:04 US/Pacific. We will still monitor the situation and update you if anything changes.

We thank you for your patience while we worked on resolving the issue.
22 Jul 2020 01:16 PDT

Description: We are experiencing an issue with Google Cloud Support, beginning at Wednesday, 2020-07-21 22:00 US/Pacific.

Symptoms: Users are unable to create new support cases. Google Cloud Support Center is also affected.

Our engineering team continues to investigate the issue.

We will provide an update by Wednesday, 2020-07-22 03:30 US/Pacific with current details.

Diagnosis: None at this time

Workaround: Customers may continue to file cases using a Web form: https://support.google.com/cloud/contact/prod_issue
22 Jul 2020 00:33 PDT

Description: We are experiencing an issue with Google Cloud Support, beginning at Wednesday, 2020-07-21 22:00 US/Pacific.

Symptoms: Users are unable to create new support cases.

Our engineering team continues to investigate the issue.

We will provide an update by Wednesday, 2020-07-22 01:30 US/Pacific with current details.

We apologize to all who are affected by the disruption.

Diagnosis: None at this time

Workaround: Customers may continue to file cases using a Web form: https://support.google.com/cloud/contact/prod_issue