Console

Service Health

This page provides status information on the services that are part of Google Cloud. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact Support. Learn more about what's posted on the dashboard in this FAQ. For additional information on these services, please visit https://cloud.google.com/.

Incident affecting Google Cloud Support

Cases failing to load in Cloud Console or Google Support Center

Incident began at 2020-10-06 06:45 and ended at 2020-10-06 09:23 (all times are US/Pacific).

Date Time Description
6 Oct 2020 09:23 PDT

The issue with Google Cloud Support Center has been resolved for all affected users as of Tuesday, 2020-10-06 09:15 US/Pacific.

We thank you for your patience while we worked on resolving the issue.
6 Oct 2020 08:57 PDT

DESCRIPTION: We believe the issue with Google Cloud Support Center is partially resolved. Mitigation actions have been performed and we're currently monitoring for any lingering issues. We will provide an update by Tuesday, 2020-10-06 10:52 US/Pacific with current details.

Symptoms: Cases failing to load in Cloud Console or Google Support Center

Our engineering team is currently investigating the issue.

We will provide an update by Tuesday, 2020-10-06 09:00 US/Pacific with current details.

We apologize to all who are affected by the disruption

SELF-DIAGNOSIS: Cases failing to load in Cloud Console or Google Support Center WORKAROUND: If you need to open a new case please reach out via the following form: https://support.google.com/cloud/contact/prod_issue
6 Oct 2020 08:31 PDT

DESCRIPTION: We are experiencing an issue with Google Cloud Support Center beginning at Tuesday, 2020-10-06 06:45 US/Pacific.

Symptoms: Cases failing to load in Cloud Console or Google Support Center

Our engineering team is currently investigating the issue.

We will provide an update by Tuesday, 2020-10-06 09:00 US/Pacific with current details.

We apologize to all who are affected by the disruption

SELF-DIAGNOSIS: Cases failing to load in Cloud Console or Google Support Center WORKAROUND: If you need to open a new case please reach out via the following form: https://support.google.com/cloud/contact/prod_issue